Activity Based Costing Model for 'As a Service' Delivery Model for IT Services

An Example of Activity Based Costing Model in Application Life-cycle Management As A Service

ALMaaS	ACTIVITIES
Maintenance	Planning, Kernel Upgrades, Kernel  Packages update, GUI Rollouts
Delta Upgrade	Support Packages impact analysis, Legal /HR/ Compliance Patches update, Regression Testing
EhP Upgrades	Planning, Side Effect Analysis, Upgrade Strategies, Support Pack Stack upgrade, Version upgrade, Stack Splitting, Code Correction, Testing, DBA and Infra, Interfaces, Integration
Migration	DC Migration, Physical to Virtual, Physical to Cloud, OS-DB
Refresh	System refresh, Client refresh, System Copy, Tool
System Build	Planning, Installations, Validation
Design	SAP System Sizing, Technical Architecture, HA & DR, Backup & recovery, Bolt-ons, Bill of Material consulting,
Expert Service	Performance Workloads Analysis, Service Assessment, Continuous Improvement, Roadmaps, Optimization and Consolidation